Ve Kay Boutique Terms

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the Ve Kay Boutique website and services. By using our website or engaging with our services (including enquiries, appointments, bespoke orders, and purchases), you agree to these Terms.

2. Eligibility

You must be at least 18 years old, or have parental consent, to use our services.

3. Orders & Payments

• Prices are listed in INR and subject to change without notice.
• Quotes for bespoke items are valid for a limited period as communicated by our team.
• We may require advance payments or deposits before commencing work.
• Accepted payment methods will be communicated at checkout or during consultation.

4. Appointments & Consultations

• Appointments may require confirmation and are subject to availability.
• Please arrive on time; rescheduling policies may apply.
• Design selections are confirmed during consultation and may affect timelines and costs.

5. Bespoke & Custom Orders

• Bespoke items are crafted to your measurements and specifications.
• Production timelines vary based on design complexity and material availability.
• Due to their custom nature, bespoke items are typically non-cancellable and non-refundable.
• Minor variations in color/embroidery may occur due to hand craftsmanship.

6. Shipping, Delivery & Collection

• We offer in-store pickup and courier shipping options where available.
• Delivery timelines are estimates and may vary due to external factors.
• Risk of loss passes upon delivery to the address provided or upon pickup.

7. Returns & Alterations

• Bespoke items are made-to-order and are generally not eligible for returns.
• Alterations can be arranged; additional charges may apply depending on scope.

8. Aftercare

• Hand wash: Gently hand wash in cold water with a mild detergent. Avoid harsh chemicals, bleach, and fabric softeners. Do not wring or twist the garment. Dry in shade and avoid direct sunlight.
• Over washing: Washing clothes more often than necessary weakens fibers and causes faster fading.
• Harsh chemicals: Bleach and other strong chemical agents can cause permanent discoloration and weaken fabric fibers.
• Incorrect folding: Folding delicate items like silk and satin can create creases.
• By adopting proper care habits such as washing less often, sorting correctly, and using gentle methods, you can significantly extend the life of your clothing.

9. Pricing & Availability

We reserve the right to correct errors, update prices, and modify availability at any time.

10. Intellectual Property

All content, designs, images, trademarks, and materials on this site are owned by Ve Kay Boutique or used with permission. You may not reproduce, distribute, or create derivative works without written consent.

11. User Conduct

You agree not to misuse our website, attempt unauthorized access, or interfere with operations.

12. Third-Party Links

We may link to third-party websites. We are not responsible for their content or privacy practices. Review their terms and policies.

13. Disclaimers

Our website is provided on an "as is" and "as available" basis. We disclaim warranties to the extent permitted by law.

14. Limitation of Liability

To the maximum extent permitted by law, Ve Kay Boutique is not liable for indirect, incidental, or consequential damages arising from the use of our site or services.

15. Indemnity

You agree to indemnify and hold us harmless from claims arising out of your breach of these Terms.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu, India.

17. Changes to These Terms

We may update these Terms from time to time. Continued use of our website after changes constitutes acceptance of the updated Terms.

18. Contact Us

For questions about these Terms, contact us at hello@vekayboutique.comor call +91 87544 89023.